VITAL WORKLIFE CONCIERGE PRIVACY POLICY
Effective Date: [September 1, 2018]
Last Updated: [March 31, 2025]
OUR FUNDAMENTAL COMMITMENT TO YOUR PRIVACY
VITAL WorkLife Concierge, owned and operated by Premiere Concierge, Inc., is unwavering in our commitment to your privacy. WE WILL NEVER SHARE, SELL, RENT, LEASE, OR OTHERWISE DISTRIBUTE ANY OF YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE, INCLUDING TO VITAL WORKLIFE OR YOUR CLIENT GROUP ADMINISTRATOR / EMPLOYER. This policy protects:
- Your contact information (phone numbers, email addresses, mailing addresses)
- Personal and family information
- Frequency, details, and patterns of service usage
- Details of your communications with our concierge team
- Specifics of service requests
- Any other personal data collected about you
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
- Contact Information: Name, phone numbers, email addresses, mailing addresses
- Account Information: Login credentials, access codes, employer affiliations
- Service Request Details: Specific requests for concierge services including dining reservations, travel arrangements, errand services, event planning, shopping assistance, and other personal tasks
- Communication Records: All interactions with our concierge team via phone, email, mobile app, or online platform
- Preference Information: Your service preferences, special requirements, and customization requests
- Payment Information: Billing information for premium services (processed securely through third-party payment processors)
1.2 Information Collected Automatically
- Usage Data: Frequency of service use, types of services requested, time and duration of interactions
- Technical Information: IP address, browser type, device information, operating system
- App Usage: Mobile app interaction data, feature usage patterns
- Website Analytics: Pages visited on VITALWorkLifeConcierge.com, time spent on site, navigation patterns
1.3 Information from Third Parties
- Employer-Provided Data: Basic eligibility information from healthcare organizations that provide this benefit
- Service Fulfillment Data: Information from vendors we engage to fulfill your requests (restaurants, travel agencies, retailers, etc.)
2. HOW WE USE YOUR INFORMATION
Your information is used solely to:
- Provide concierge services you request
- Communicate with you about your service requests
- Improve our service quality and user experience
- Maintain account security and prevent fraud
- Comply with legal obligations
- Provide customer support and technical assistance
WE DO NOT USE YOUR PERSONAL INFORMATION FOR:
- Service Usage Reports
- Marketing to third parties
- Creating customer profiles for external sales
- Data monetization or commercialization
- Targeted advertising by external companies
3. OUR ABSOLUTE NON-DISCLOSURE COMMITMENT
3.1 We Will NEVER Share Your Information With:
- Marketing companies or advertisers
- Data brokers or aggregators
- Social media platforms
- Other concierge or service companies
- Any commercial third parties
- Government agencies (except when legally compelled by a valid court order)
3.2 Limited Service Provider Access
We only share minimal necessary information with:
- Contracted Service Providers: Restaurants, hotels, retailers, and service vendors solely to fulfill your specific requests
- Technology Partners: Cloud hosting and security providers under strict confidentiality agreements
- Payment Processors: Only for transaction processing, following industry security standards
All such providers are contractually bound to confidentiality and prohibited from using your information for any other purpose.
4. DATA SECURITY AND PROTECTION
4.1 Security Measures
- End-to-end encryption for all communications
- Secure, HIPAA-compliant data storage systems
- Multi-factor authentication for staff access
- Regular security audits and vulnerability assessments
- Employee background checks and confidentiality training
- Secure disposal of records following retention schedules
4.2 Confidentiality Standards
- All staff members sign comprehensive confidentiality agreements
- Access to your information is limited to personnel directly involved in serving your requests
- We maintain the same confidentiality standards as healthcare organizations
5. YOUR PRIVACY RIGHTS AND CHOICES
5.1 Access and Control
- Right to Access: Request copies of your personal information
- Right to Correct: Update or correct inaccurate information
- Right to Delete: Request deletion of your personal information
- Right to Restrict: Limit how we use your information
- Communication Preferences: Choose how we contact you
5.2 Account Management
- Update your preferences through the VITAL WorkLife App or member portal
- Contact our concierge team at service@VITALWorkLifeConcierge.com
- Call us at 888.316.6616 to modify your account settings
6. DATA RETENTION
- Active Account Data: Retained while your account is active and for reasonable business purposes
- Communication Records: Maintained for quality assurance and service improvement
- Deleted Account Data: Securely deleted within 30 days of account closure, except as required by law
- Legal Compliance: Some data may be retained longer to comply with legal obligations
7. INTERNATIONAL DATA TRANSFERS
- All data is stored and processed within the United States
- We do not transfer personal information outside the U.S.
- Any international service fulfillment is handled through secure, limited data sharing protocols
8. CHILDREN'S PRIVACY
While our services may be used to arrange activities for family members including children, we do not knowingly collect personal information directly from children under 13. Parents or guardians are responsible for any information provided about minors.
9. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have additional rights:
- We do not sell personal information (and never will)
- Right to know what personal information we collect
- Right to delete personal information
- Right to opt-out of sale (not applicable as we don't sell data)
- Right to non-discrimination for exercising privacy rights
10. HEALTHCARE AND FINANCIAL INDUSTRY COMPLIANCE
As a service provider to healthcare organizations, we maintain:
- HIPAA-compliant data handling procedures
- Enhanced confidentiality protections
- Secure communication channels
- Professional-grade privacy standards
We also comply with FINRA requirements, ensuring that our data handling practices meet the financial industry's highest standards.
11. CHANGES TO THIS PRIVACY POLICY
- We will notify you of significant changes via email or app notification
- Updated policies will be posted at VITALWorkLifeConcierge.com
- Your continued use of our services constitutes acceptance of any changes
- We will never change our fundamental commitment to not share or sell your information
12. CONTACT INFORMATION
For Privacy-Related Questions or Requests:
VITAL WorkLife Concierge
Owned/Operated by Premiere Concierge, Inc.
Email: privacy@VITALWorkLifeConcierge.com
Phone: 888.316.6616
Website: VITALWorkLifeConcierge.com
Mail: [4400 N. Scottsdale Road, Suite 9-331 Scottsdale Arizona 85251]
Data Protection Officer: [Penelope Bloom and penelope.bloom@premiere-concierge.com]
13. GOVERNING LAW
This Privacy Policy is governed by the laws of the United States, without regard to conflict of law principles.
By using VITAL WorkLife Concierge services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your trust is our highest priority, and we are committed to protecting your privacy with the utmost care and integrity.
